OVERVIEW
This website is operated by Charles & Dorothy. Throughout the website, the terms “we,” “us,” and “our” refer to Charles & Dorothy.
By visiting our website and/or purchasing something from us, you use our “Service” and agree to be bound by these Terms of Service, including any additional policies or conditions referenced on our website.
These Terms apply to all users of the website, including visitors, customers, merchants, vendors and content contributors.
Please read these Terms carefully before accessing or using our website. By using any part of the website or our Services, you agree to be bound by these Terms. If you do not agree with them, you should not use our website or Services.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state, province or country of residence, or that you have given permission for any minor dependents under your responsibility to use this website.
You may not use our products or Services for any illegal or unauthorized purpose.
You must not violate any applicable laws while using our website or Services, including copyright laws.
You may not transmit viruses, worms or any other destructive or malicious code.
A violation of these Terms may result in immediate termination of your access to our Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse Service to anyone at any time and for any lawful reason.
You understand that information you submit, excluding credit card information, may be transferred across different networks and may be modified to meet technical requirements of connecting networks or devices.
Credit card information is encrypted during transmission.
You may not reproduce, copy, duplicate, sell, resell or exploit any portion of our Service, access to the Service or contact through the website without our prior written permission.
Section headings are provided for convenience and do not limit these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We do our best to provide accurate and up-to-date information.
However, we cannot guarantee that every piece of information on our website is always complete, accurate or current.
The information provided on this website is intended for general informational purposes and should not be relied upon as the sole basis for making important decisions without consulting more complete or current sources where appropriate.
Your use of information on this website is at your own discretion.
Our website may also contain historical information that is provided for reference only.
We reserve the right to update or change website content at any time, but we are not obligated to update all information.
SECTION 4 – CHANGES TO SERVICES AND PRICES
Product prices may change at any time without prior notice.
We also reserve the right to modify, suspend or discontinue any part of our Service at any time.
We will not be liable to you or any third party for changes in pricing, modifications, suspension or discontinuation of the Service.
Conclusion of Contracts
Products displayed on our website are presented as a non-binding online catalog.
By submitting an order, you make an offer to purchase the selected products.
After your order is submitted, you will normally receive an automated confirmation email acknowledging that we have received your order.
Receiving this email does not necessarily mean that your order has been formally accepted.
Warranty
Applicable statutory warranty rights remain in effect.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or Services may be available exclusively through our online store.
Some products may be available in limited quantities and may only be returned or exchanged according to our Returns Policy.
We make every reasonable effort to display product photographs and colors accurately. However, we cannot guarantee that your screen will display every color exactly as it appears in person.
We reserve the right to limit the sale of our products or Services to specific individuals, regions or jurisdictions where appropriate.
We may also limit quantities, change product descriptions or pricing, or discontinue products at any time without notice.
Any offer made on this website is void where prohibited by law.
We do not guarantee that every product, Service, piece of information or other material purchased through the website will meet every individual expectation.
Products may be shipped directly from our supplier in China to the customer. Any applicable customs charges, import duties or similar fees are the responsibility of the customer.
SECTION 6 – BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order placed through our website.
At our discretion, we may limit or cancel quantities purchased per person, household or order.
These restrictions may apply to orders placed using the same customer account, payment method, billing address or shipping address.
If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address or phone number supplied during checkout.
We also reserve the right to restrict orders that appear to have been placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate billing, purchase and account information.
You are responsible for keeping your contact and payment details accurate and up to date so that we can complete your transaction and contact you when necessary.
For additional information regarding returns, please review our Returns & Refunds Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide access to tools operated by third parties that we do not monitor or control.
Access to these tools is provided on an “as is” and “as available” basis.
We make no warranties or representations regarding third-party tools and accept no responsibility arising from your use of them.
Your use of optional third-party tools is at your own discretion and risk.
You are responsible for reviewing and accepting the terms provided by the relevant third-party provider.
We may introduce new features, tools or Services in the future. These will also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products or Services available through our website may include material provided by third parties.
Third-party links may direct you to websites that are not owned or operated by Charles & Dorothy.
We are not responsible for reviewing or guaranteeing the accuracy, content, policies or security of third-party websites.
We are also not responsible for loss or damage resulting from purchases, transactions, content or Services provided by independent third parties.
Before completing a transaction with a third party, we recommend reviewing their policies carefully.
Questions or complaints regarding third-party products or Services should be directed to the relevant provider.
SECTION 9 – COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send us creative ideas, proposals, suggestions, plans, reviews, contest entries or other materials, whether requested or unsolicited, you agree that we may use, edit, copy, publish, distribute, translate or otherwise use those materials without restriction where permitted by law.
We are not obligated to:
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Keep submitted comments confidential.
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Pay compensation for comments or submissions.
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Respond to every submission.
We may monitor, edit or remove content that we reasonably believe is unlawful, offensive, threatening, defamatory, obscene or otherwise inappropriate, or that violates intellectual property rights or these Terms.
Your submissions must not violate the rights of any third party, including copyright, trademark, privacy or other legal rights.
Comments must not contain unlawful, abusive, misleading or malicious material.
You may not impersonate another person, provide a false email address or otherwise misrepresent the origin of your submissions.
You remain responsible for the accuracy and content of anything you submit.
Additional customs clearance fees and import duties are not included in the product price and remain the responsibility of the customer.
SECTION 10 – PERSONAL INFORMATION
Personal information submitted through our store is handled in accordance with our Privacy Policy.
Please review our Privacy Policy for more information about how personal information is collected, used and protected.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions.
These may relate to product descriptions, prices, promotions, offers, shipping costs, delivery times or product availability.
We reserve the right to correct errors, update information or cancel orders if information on our website is inaccurate.
We may make these corrections at any time without prior notice, including after an order has been submitted where legally permitted.
We are not obligated to continually update or clarify information unless required by law.
SECTION 12 – PROHIBITED USES
In addition to other restrictions contained in these Terms, you may not use our website or its content:
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for unlawful purposes;
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to encourage others to participate in unlawful activity;
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to violate applicable local, national or international laws;
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to infringe our intellectual property rights or those of others;
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to harass, abuse, threaten, insult or discriminate against another person;
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to submit false or misleading information;
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to upload viruses or malicious code;
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to collect or track personal information belonging to others without authorization;
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for spam, phishing, scraping, crawling or similar abusive practices;
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for obscene or immoral purposes;
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or to interfere with or bypass the security features of our website, Services or related systems.
We reserve the right to terminate your access to the Service if these restrictions are violated.
SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee that your use of our Service will always be uninterrupted, secure, timely or error-free.
We also do not guarantee that results obtained through use of the Service will always be accurate or reliable.
We may temporarily or permanently remove parts of the Service at any time where necessary.
Your use of the Service is at your own risk.
Unless otherwise expressly stated, the Service and products made available through it are provided on an “as is” and “as available” basis to the maximum extent permitted by applicable law.
Nothing in these Terms excludes any warranty, consumer right or liability that cannot legally be excluded.
To the maximum extent permitted by law, Charles & Dorothy will not be responsible for indirect, incidental or consequential losses arising from use of the website, Service or products where such liability may lawfully be limited.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Charles & Dorothy, along with our affiliates, partners, contractors, service providers, suppliers, licensors, employees and representatives, from third-party claims arising from:
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your breach of these Terms;
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your violation of applicable law;
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or your infringement of the rights of another party.
This includes reasonable legal costs where permitted by law.
SECTION 15 – SEVERABILITY
If any part of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law.
Any unenforceable portion will be considered separate from the remaining Terms.
The validity and enforceability of all remaining provisions will continue unaffected.
SECTION 16 – TERMINATION
Any obligations or liabilities that arose before termination of these Terms will continue where appropriate after termination.
These Terms remain effective until terminated by either you or us.
You may terminate your agreement with these Terms by discontinuing use of our website and Services.
If we reasonably believe that you have violated these Terms, we may terminate or restrict your access to the Service without prior notice where legally permitted.
You will remain responsible for any outstanding amounts owed up to the date of termination.
SECTION 17 – ENTIRE AGREEMENT
Our failure to enforce any right or provision contained in these Terms does not constitute a waiver of that right or provision.
These Terms of Service, together with any policies or operating rules published on our website, constitute the entire agreement between you and Charles & Dorothy regarding your use of the Service.
They replace any previous agreements, communications or proposals concerning the Service.
Any ambiguity in these Terms will not automatically be interpreted against the party that drafted them.
SECTION 19 – CHANGES TO THESE TERMS
You may review the latest version of these Terms of Service on this page at any time.
We reserve the right to update, modify or replace any portion of these Terms by publishing changes on our website.
It is your responsibility to review this page periodically for updates.
Your continued use of the website or Services after changes are posted will be considered acceptance of the updated Terms where permitted by law.