This Privacy Policy was last updated on 17-09-2025.
PART 1 - WHAT DO WE DO WITH YOUR DATA?
When you purchase something from Charles & Dorothy, we collect the personal information you provide during the purchasing process, such as your name, address and email address.
When you browse our store, we may also automatically receive your computer or device's Internet Protocol (IP) address. This provides us with information that helps us understand your browser, operating system and how our website is used.
Email marketing, where applicable: with your consent, we may send you emails about Charles & Dorothy, our products, special offers and other updates.
PART 2 - CONSENT
How do I give my consent?
When you provide personal information to complete a transaction, verify your payment method, place an order, arrange delivery or process a return, you consent to our collection and use of that information for that specific purpose.
If we would like to use your personal information for another purpose, such as marketing, we will either ask for your explicit consent or provide you with an opportunity to decline.
How can I withdraw my consent?
If you change your mind after giving consent, you may withdraw your consent to the collection, use or disclosure of your information at any time by contacting us at [SUPPORT EMAIL].
SECTION 3 - DISCLOSURE
We may disclose your personal information if required to do so by law or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our online store is hosted by Shopify Inc. Shopify provides us with the ecommerce platform that allows us to sell our products and services to you.
Your information may be stored through Shopify's databases, data storage systems and general Shopify applications. Your information is stored on secure servers protected by appropriate security measures.
If you choose a direct payment gateway to complete your purchase, Shopify may store your payment information. Payment information is encrypted in accordance with the Payment Card Industry Data Security Standard, commonly known as PCI-DSS.
Transaction information is retained only for as long as necessary to complete your purchase transaction. Once the transaction is completed, applicable transaction information is deleted in accordance with the payment provider's policies and legal requirements.
Direct payment gateways used through Shopify follow the standards established by the PCI Security Standards Council, which is supported by payment providers including Visa, Mastercard, American Express and Discover.
SECTION 6 - THIRD-PARTY SERVICES
In general, third-party service providers used by Charles & Dorothy will only collect, use and disclose your information to the extent necessary to perform the services they provide to us.
Certain third-party providers, including payment gateways and payment processors, maintain their own privacy policies regarding the information we are required to provide for purchase-related transactions.
We recommend reviewing the privacy policies of these providers to understand how your personal information is handled.
Some service providers may be located in, or operate facilities in, countries different from your own. If you choose to proceed with a transaction involving a third-party service provider, your information may therefore become subject to the laws of the jurisdiction in which that provider or its facilities are located.
For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, personal information used to complete the transaction may be subject to disclosure under applicable United States law.
Once you leave the Charles & Dorothy website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.
Links
When you click links on our website, they may direct you away from Charles & Dorothy. We are not responsible for the privacy practices of external websites and recommend reviewing their individual privacy policies.
Google Analytics
Our store may use Google Analytics to help us understand who visits our website and which pages are viewed.
SECTION 7 - SECURITY
We take reasonable precautions and follow generally accepted industry practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration or destruction.
When payment information is transmitted, it is protected using Secure Socket Layer (SSL) technology and appropriate encryption methods.
Although no method of transmission over the internet or electronic storage can be guaranteed to be completely secure, we follow applicable PCI-DSS requirements and other generally accepted industry security standards.
SECTION 8 - COOKIES
Our website uses cookies and similar technologies to operate the store, maintain sessions, remember shopping cart contents and understand how visitors interact with the website.
Examples of cookies that may be used include:
_session_id: A unique session token that allows Shopify to store information about your session, including referral information and landing pages.
_shopify_visit: Used by Shopify's internal statistics system to track website visits. It generally expires after approximately 30 minutes of inactivity.
_shopify_uniq: Used to help determine how many times an individual customer visits the store and generally expires at midnight the following day.
cart: A unique token generally stored for approximately two weeks that keeps information about the contents of your shopping cart.
_secure_session_id: A unique token used to maintain a secure session.
storefront_digest: A unique token that may be used when the store is password protected to determine whether a visitor has access.
PREF: A cookie that may be set by Google and used to help track visits to the website and their origin.
Depending on your browser and applicable privacy settings, you may choose to disable certain cookies.
SECTION 9 - AGE OF CONSENT
By using this website, you confirm that you are at least 18 years old, or that you are of the legal age of majority in your country or place of residence.
You also confirm that you have given us permission for any minor dependents under your responsibility to use this website where applicable.
SECTION 10 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time. We therefore recommend reviewing it periodically.
Changes and clarifications will take effect immediately once they are published on our website.
If we make material changes to this Privacy Policy, we may provide notice on this page so that you are aware of what information we collect, how we use it and under what circumstances it may be disclosed.
If Charles & Dorothy is acquired by or merged with another company, your information may be transferred to the new owners so that the business can continue providing products and services.
SECTION 11 - SMS MARKETING
We may use a text messaging platform to provide SMS marketing messages, order notifications and other alerts.
By signing up for our SMS marketing or notification service, you agree to these terms.
By entering your phone number during checkout, through a registration form or through another applicable signup method, you consent to receiving text messages relating to your order, including reminders relating to incomplete or abandoned orders, as well as promotional SMS messages where applicable.
You acknowledge that consent to receive marketing text messages is not a condition of purchase.
Your phone number, name and purchase information may be shared with our SMS platform, SMSBump Inc., based in Sofia, Bulgaria, EU, for the purpose of sending relevant marketing messages and notifications.
When text messages are sent, your phone number may also be shared with telecommunications providers or SMS operators where necessary to deliver the message.
If you no longer wish to receive marketing text messages, reply STOP to any applicable marketing message or use the unsubscribe option provided in our messages.
Alternative requests or words may not automatically be recognized by the messaging system as an unsubscribe request.
Standard messaging and data charges from your mobile provider may apply.
If you need assistance, you may reply HELP to the number from which you received the message or contact Charles & Dorothy directly.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend or delete personal information we hold about you, submit a complaint or request additional information about this Privacy Policy, please contact us at info@charlesdorothy.com.