Shipping Policy
Charles & Dorothy is an online retailer operating exclusively online. We work with international fulfillment partners and currently do not operate a physical retail location.
Processing & Delivery Time
Once your order has been placed, we’ll begin preparing it for shipment. Processing normally takes 1 to 3 working days. Orders placed during weekends or public holidays will be processed on the next working day.
Once processing is complete, your order will be shipped through one of our international delivery partners. The average shipping time is approximately 4 to 8 working days.
The total estimated delivery time is generally 8 to 12 working days.
Please note: During particularly busy periods, public holidays, customs inspections, or other circumstances outside our control, delivery may occasionally take longer than expected.
Cancelling Your Order
You may cancel your order free of charge as long as it has not yet been processed.
Because orders can begin processing within 12 to 24 hours, we recommend contacting us as soon as possible if you wish to cancel.
Please email info@charlesdorothy.com and include your order number.
If your order has already been processed or dispatched, cancellation is no longer possible. However, you may still return eligible items within 30 days of receiving your order in accordance with our Returns & Refunds Policy.
Shipping Method & Tracking
Our products are shipped from international fulfillment locations through trusted delivery partners.
Once your order has been dispatched, you’ll receive a tracking number by email so you can follow your shipment as it makes its way to you.
Shipping Costs & Free Delivery
We offer FREE shipping on all orders, regardless of the value of your order or your delivery destination.
There are no additional shipping charges added at checkout.
Product Origin
Charles & Dorothy works with a global network of suppliers and fulfillment partners to offer a carefully selected range of jewelry.
Products may be sourced and shipped internationally. Each item is checked before dispatch and sourced through established manufacturing and fulfillment partners.
Questions About Your Order?
If you have any questions about your order, shipping, or delivery, please contact us at info@charlesdorothy.com or through the contact page on our website.
Customer service is available 7 days a week, and we normally aim to respond within 24 hours.